Outprobe Refund Policy
Effective Date: April 4, 2026 Last Updated: March 20, 2026 Version: 1.0
Overview
This refund policy applies to Outprobe Premium subscriptions purchased through Google Play or any other supported payment method.
1. Outprobe Premium Subscriptions
1.1 How Billing Works
- Outprobe Premium is a recurring subscription (monthly or annual)
- Payment is processed through Google Play Billing
- Your subscription automatically renews unless cancelled before the renewal date
- You can cancel at any time from your account settings or through Google Play
1.2 Cancellation
When you cancel your subscription:
- You retain Premium benefits until the end of your current billing period
- No further charges are made after cancellation
- After your billing period ends, your account reverts to the free tier
- Existing data is preserved (see Graceful Degradation in our Terms of Service)
Cancellation is not the same as a refund. Cancelling stops future charges but does not refund the current billing period.
2. Refund Eligibility
2.1 Automatic Refund (Within 48 Hours)
If you purchased Outprobe Premium and request a refund within 48 hours of your initial purchase, we will process a full refund, no questions asked.
This applies to:
- First-time Premium purchases only
- Not applicable to subscription renewals
2.2 Refund Through Google Play
Since Outprobe Premium is purchased through Google Play, you can also request a refund directly through Google:
- Open Google Play Store
- Go to your account > Subscriptions
- Find Outprobe Premium
- Request a refund through Google's process
Google has its own refund policies and may process refunds independently of Outprobe.
2.3 Case-by-Case Refunds
Beyond the 48-hour window, refunds are considered on a case-by-case basis for:
| Situation | Refund Likely? |
|---|---|
| Charged after cancellation (billing error) | Yes — full refund |
| Service was unavailable for extended period (major outage) | Yes — prorated refund |
| Accidental purchase (child purchased without permission) | Yes — full refund |
| Duplicate charge | Yes — full refund for the duplicate |
| Changed your mind after 48 hours | No |
| Used Premium features extensively then requested refund | No |
| Account suspended or banned for policy violations | No |
| Dissatisfied with specific features | No (cancel instead) |
3. How to Request a Refund
3.1 Through Outprobe
Email support@outprobe.com with:
- Subject line: "Refund Request"
- Your Outprobe username
- Email associated with your account
- Date of purchase
- Reason for refund request
- Google Play order ID (found in your purchase confirmation email)
Response time: Within 7 business days.
3.2 Through Google Play
Follow Google Play's refund process:
- Visit play.google.com/store/account/subscriptions
- Find Outprobe Premium
- Select "Request a refund"
Google processes refund requests independently and may have different criteria.
4. How Refunds Are Processed
| Detail | Information |
|---|---|
| Refund method | Same payment method used for purchase |
| Processing time | 5-10 business days after approval |
| Currency | Refunded in the same currency as the original purchase |
| Regional pricing | Refund amount matches what you paid (regional price) |
5. What Happens After a Refund
When a refund is processed:
- Your Premium benefits are removed immediately (or at the end of current period if partial refund)
- Your account reverts to the free tier
- Explorer Stones you placed are removed from communities
- Community creation limit returns to 2 (existing communities are preserved)
- Circle member limit returns to 160 (existing members are preserved)
- You begin seeing ads again in free communities
We never delete your data or communities because of a refund. Graceful degradation applies — everything is preserved, just with free-tier limits.
6. Explorer Stones After Refund
- Stones you placed on communities are removed
- Communities may drop tiers as a result
- This is the same behavior as when a Premium subscription expires naturally
7. Future Payment Methods
When Outprobe introduces additional payment methods (web payments via Stripe/Razorpay), this refund policy will be updated to include those platforms. The core principles remain the same:
- 48-hour no-questions refund on initial purchase
- Case-by-case after that
- Graceful degradation on account reversion
8. Disputes
If you disagree with a refund decision:
- Reply to the support email with additional context
- We will have a different team member review your case
- Final response within 14 business days
If still unresolved, you may file a dispute through Google Play's dispute resolution process.
Contact
- Refund requests: support@outprobe.com
- Google Play refunds: play.google.com/store/account/subscriptions
Questions about this policy? legal@outprobe.com